Follow the scene authority
For injury, fire, or a roadway hazard, call 911. If police or another authority controls the scene, follow their instructions about vehicle movement and documentation.
Describe the damage accurately
Mention leaking fluids, broken suspension, deployed airbags, crushed wheels, and whether the car rolls or steers. Do not attempt to move an unsafe vehicle to simplify a tow.
Confirm destination and paperwork
Identify an authorized repair shop, home, or receiving lot. Ask about available equipment, the quote, and any documents needed before the vehicle is released.
Move a damaged vehicle lawfully
Emergency responders and the authority controlling a collision scene decide when a private tow may approach. Once cleared, describe wheel, suspension, body, glass, airbag, and fluid damage accurately. Confirm the repair shop or other destination can accept the vehicle before transport begins.
Have these details ready
- Scene safety and clearance
- Visible damage
- Vehicle mobility
- Receiving destination
Call (800) 311-5593 for a new request. Availability, equipment, timing, and the final quote are confirmed before dispatch.