Find the vehicle entrance
Share the entrance street, ramp, parking level, space number, and lowest posted clearance. A building lobby address may not lead to the usable vehicle access point.
Check property rules
Ask management or security whether a tow truck may enter, where it may wait, and whether identification or authorization is required. Confirm whether the vehicle can be moved to a safe loading area.
Explain the vehicle condition
Tell the operator about locked wheels, flat tires, a dead battery, collision damage, or missing keys. A low-clearance pickup may need different equipment and pricing than a street pickup.
Use the vehicle entrance
A mailing address may point to a lobby while the towable vehicle is several levels away. Provide the garage entrance street, posted clearance, ramp conditions, parking level, space, gate instructions, and management permission. Explain whether the vehicle can roll or be moved to a loading point with more clearance.
Have these details ready
- Entrance and height
- Level and space
- Gate or security access
- Vehicle mobility
Call (800) 311-5593 for a new request. Availability, equipment, timing, and the final quote are confirmed before dispatch.